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The Full Remote Data Vault Backup FAQ'S
A. Does it make sense to use Online Backup if you have a slow Internet connection?
B. What files should you select?
C. How do you delete files from the Backup server?
D. Should you also have a local backup in addition to online backup?
E. What is the Personal Recovery CD/DVD?
F. What do you do if there is trouble connecting to the server or performing a backup?
G. Can you backup open and locked files with the online backup software?
H. I'm getting an Open File error message in my backup log. What does this mean?
I. How do I backup using your software?
J. How do I setup email notification?
The Full Remote Data Vault Restore FAQ'S
A. How do I perform a restore using the backup software?
B. Can I restore a file when I'm away from my home or office?
C. Does Remote Data Vault protect older versions of my data?
D. What happens to files I delete from my computer or de-select from my backup set?
E. How do I restore an older version of a file, as opposed to the most recent version?
A.
Does it make sense to use Online Backup
if you have a slow Internet connection?
Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up in just minutes over a slower dialup connection.
Our software can also resume a canceled backup, so you can start the backup during your slow times and cancel it during your busy times. The next time you start the backup, it will pick up from where it was canceled until the entire backup is complete.
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B.
What files should you select?
Since your entire hard drive is likely to be much larger than the amount of storage you have purchased on the backup server, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents", "My Pictures" or "My Music" folders and data files of your important programs like accounting, income tax, contact management, etc. Your online backup software comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located. Check the online help for Filters to learn how they can be used.
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C.
How do you delete files from the Backup server?
In order to control how much data is stored on the online backup server, your online backup software allows you to view all of the data stored on the server and selectively remove files from the server. To view the data stored under your account, run your online backup software and click on the folder tab labeled "Restore". In the left windowpane, Right-Click on the Desktop icon and select "Get Volume List from Server". This will show you each computer that has been backed up toyour account. Now you can navigate the folders to see what data is stored on the server. To delete files, click on the button with the Red "X" to enable the Delete Files mode. Mark any files you wish to delete by clicking your mouse in the emptybox next to the file(s) you wish to delete. Click the "Delete Files Now" to issue the command to delete the selected files from the server. WARNING: Once a file is deleted from the server, it can no longer be restored.
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D.
Should you also have a local backup
in addition to online backup?
It's up to you. We encourage people to do both local and remote backup for absolute protection. Users that want an added level of protection will perform local backups in addition to their online backup. Local backups can allow you to backup ALLof your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to your important data, you can never be too safe. Remote Data Vault sells a hard drive image solution to make daily images of your hard drive to backup all your data locally for a very quick full restoration in case of hard drive failure, windows error or virus. Please visit our drive imaging solutions section.
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E.
What is the Personal Recovery CD/DVD?
The Personal Recovery CD/DVD is a service that offers copies all of your data from our servers onto CDROM's or DVD-ROM's. This allows you to restore the archive of your data from a CD/DVD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. If you would like a personal recover CD/DVD, please submit your request to us.
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F.
What do you do if there is trouble connecting
to the server or performing a backup?
Contact your Service Provider’s support department. If you are utilizing Remote Data Vault’s Online Backup Service, call our technical support group for assistance during normal business hours (9am - 9pm EST).
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G.
Can I backup open and locked files
with the online backup software?
In the case of many backup software programs, files and databases that are in use during the backup may not get backed up successfully because they are locked to prevent any other program from altering the data. To solve this problem, Remote Data Vault's Online Backup can be used with the optional Remote Data Vault Open File Manager program to make sure that these open and locked files get backed up successfully. If you would like to purchase the Open File Manage, there is a one time License Fee of $100.
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H.
I'm getting an Open File error message in my backup log. What does this mean?
See # 7 above.
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I.
How do I backup using your software?
See Below.
Run the Getting Started Wizard from the 'View' Menu or follow the steps below.
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J.
How do I setup email notification?
Follow these steps to set up the email notification feature:
A.
How do I perform a restore using the backup software?
Use the following steps to run your first data restore:
Show Files Before:
This option will display all the files backed up before the selected date. If a file has been deleted in a previous backup, it will not be displayed in the restore view for selection.
Show Files After:
This option will display all the files backed up after the selected date.
Show Files On:
This option will display all the files backed up on the selected date. This is the most restrictive option. Only the specific files that were backed up on the selected date will be displayed for selection in the restore view.
HINT: To restore a group of files as of a specific backup, the Show Files Before option should be selected, along with the appropriate date in the restore date list.
To view all the files that are available for restore including previously deleted files, the Show Files After option should be selected, along with the oldest backup date in the restore date list.
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B.
Can I restore a file when I'm away from the office?
Yes! Our Web-based Restore allows you to access your data from any computer with an Internet connection.
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C.
Does Remote Data Vault protect older versions of my data?
Yes. Remote Data Vault not only protects the most recent version of your data, it also protects older versions of each file. By default, Remote Data Vault is set to keep the previous 2 weeks of changes made to a file. Thus, if you have a file that you change every day, Remote Data Vault gives you the ability to restore any one of the previous 14 versions of that file.
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D.
What happens to files I delete from my computer
or de-select from my backup set?
Files you delete from your computer or de-select from your backup set remain on our server for 14 days after the last backup. The 14 day period may be lengthened upon request.
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E.
How do I restore an older version of a file,
as opposed to the most recent version?
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